Terms & Conditions

Please familiarise yourself with our terms and conditions.

Course Fees

Once you have found a seminar that you are interested in, you can register and pay using our easy and secure online facilities.

  • All full day seminars attracts a standard 2016 fee of $240 (GST inclusive).
  • Two day seminars attract a standard 2016 fee of $410 (GST inclusive).
  • Discounts may be applied.

Donna Zander & Associates requires full payment of fees for all workshops and seminars to be made seven (7) days prior to the advertised workshop or seminar date. We will not register a participant's attendance until payment of the workshop or seminar fees has been made in full. In the event that payment is not received at least 7 working days prior to the advertised workshop or seminar date, the participant will not be eligible to attend.

These terms and conditions can only be varied if negotiated directly with the staff of Donna Zander & Associates and email confirmation of alternative arrangements is received.

 

Workshop Registration

Register and pay securely online at donnazanderandassociates.com.au and follow the links to the training program.

 

Dietary Requirements

We will make arrangements to cater for individuals with specific dietary requirements. At the point of registration, please ensure that you have notified us of any specific requests.

 

Health and Safety

We are committed to ensuring that the health and safety of trainers and participants is always a priority. At the beginning of each workshop or seminar, trainers will communicate a safety plan for all participants. Participants are expected to follow the directions of the trainer and/or the venue staff in the event of an emergency. At the point of registration, participants are required to inform the trainer/s of any health or other related information that will enable the trainers to effectively meet any specific needs during the program experience.

 

Workshop cancellation

Donna Zander & Assoc. reserves the right to cancel any workshop if there are insufficient registrations within ten (10) days prior to the seminar date. We may also substitute the scheduled workshop facilitator at any time however, all attempts are made to avoid this.

If we are required to cancel a workshop for whatever reason, all Registered Participants will be notified prior to the scheduled session date and, at the option of the Registered Participant:

  • the Registered Participant will receive a full refund; or
  • the Registered Participant may elect to transfer his or her registration to another seminar. In which case the Registered Participant must notify Donna Zander & Assoc. which seminar they would like to attend within three (3) days of the scheduled seminar date.

 

Cancellation by you

A Registered Participant must notify Donna Zander & Assoc. in writing or by telephone if they wish to cancel their attendance at a workshop.

Further, if a Registered Participant does not provide written or telephone confirmation to Donna Zander & Assoc. of their cancellation more than fourteen (14) days prior to the scheduled workshop, their fee will not be refunded and they may not transfer their registration into another seminar or workshop.

If a Registered Participant wishes to cancel their registration for a scheduled workshop more than fourteen (14) days prior to the scheduled session, the Registered Participant may at his or option:

  • transfer the registration to another workshop, without any fee or penalty; or
  • cancel their registration and receive a refund less a $20 administration fee.

All cancellations initiated by Registered Participants, except as described above will incur a $20 administration fee. If the cost of a seminar is less than $20, the Registered Participant will forfeit this sum upon cancellation.

 

Transferability of registrations

If a Registered Participant is unable to attend a workshop the Registered Participant must notify Donna Zander & Assoc. and may nominate a substitute to attend in their place, provided that the Registered Participant notifies us immediately and in any event at least twenty four (24) hours prior to the workshop date.

 

Liability

Donna Zander & Assoc. is not liable for any losses or incidental costs incurred as a result of any cancellation by a Registered Participant or by our company. Further, Donna Zander & Assoc. will not be liable for expenses such as the prepayment of travel, meals or accommodation incurred by a Registered Participant arising from the discontinuation of a workshop.

 

More information

If you would like any further information about the learning and development unit training or would like to discuss the development of training tailored to your agency's requirements, contact us via email at training@donnazanderandassociates.com.au

 

Testimonials

"Donna, Mark great job. Most useful presentation/training I have attended in a long while. Would hope this training could be accessed by other child protection staff- could be excellent for new workers!!!"

- Students who attended Young People and Domestic Violence Training